Our shelter operates within the traditional, ancestral, and unceded territories of (over 5) local First Nations bands in Merritt and the surrounding region. With deep respect for the cultural, and social realities of Indigenous community members, we do our best to ensure that programs and services offered at NVSSS are through a trauma-informed and culturally safe lens.
Cultural Safety Commitment
Supporting Indigenous Clients
At Nicola Valley Support Services Society (NVSSS), we are committed to creating a culturally safe and inclusive environment for all, with deep respect for the Indigenous peoples whose traditional territories we serve — the Nlaka’pamux and Syilx (Okanagan) Nations.
We recognize that systemic barriers rooted in colonization and racism continue to impact Indigenous communities. Our role is to listen, learn, and act in ways that promote healing, equity, and empowerment.
Our Commitment
We strive to ensure that Indigenous clients feel physically, emotionally, spiritually, and culturally safe within our programs and spaces. Guided by humility, respect, and accountability, our approach includes:
Anti-Racism and Decolonization: Reviewing policies, removing barriers, and centering Indigenous voices in our work.
Education and Awareness: Providing ongoing training in cultural safety, anti-racism, and Indigenous history for all staff.
Cultural Inclusion: Welcoming traditional practices, language, and ceremony where appropriate and supported.
Community Relationships: Working in partnership with local First Nations and Indigenous organizations to improve services and strengthen trust.
Cultural safety is an ongoing practice — one that evolves through reflection, collaboration, and shared learning with the communities we serve.
Our Response to the TRC & MMIWG Calls to Action
NVSSS recognizes our responsibility to act on the Truth and Reconciliation Commission’s 94 Calls to Action and the National Inquiry into Missing and Murdered Indigenous Women and Girls’ 231 Calls for Justice.
Our Actions Include:
Training and Awareness: Ongoing staff education on residential school history, reconciliation, and Indigenous worldviews.
Culturally Safe Services: Ensuring Indigenous clients—especially women and gender-diverse individuals—feel safe, respected, and supported.
Community Collaboration: Partnering with Indigenous organizations to provide culturally relevant, trauma-informed, and wraparound supports.
Advocacy: Standing alongside Indigenous partners in addressing systemic issues in housing, health, and justice systems.
Reconciliation is not a one-time goal—it is an ongoing commitment. NVSSS continues to listen, learn, and act in solidarity with Indigenous peoples of the Nicola Valley and beyond.